To our valued customers,
The Scale People, Inc. & Lab People, Inc. continue to closely monitor the coronavirus outbreak for its potential impacts and is taking appropriate actions to support and safeguard our employees and customers. We have updated our response given the changes to the COVID-19 pandemic.
If you have restrictions for visitors coming to your location we are offering additional service options so that our technicians can access your equipment and ensure it remains in calibration:
1) All labs are capable of receiving equipment sent in to them. Our team will be gloved and will clean all incoming equipment for the protection of our employees and our customers. We will also clean and sanitize your equipment before it leaves our lab. Our cleaning process will not impact the integrity or operation of any equipment.
2) We are offering a free pick-up and delivery within a 50 mile radius. If your facility has specific social distancing measures in place for shipping and receiving please alert your local coordinator when you schedule pick up and our technician will comply.
3) We are still receiving equipment dropped off by customers. Please expect to be met by a gloved technician and please do not be offended if we skip the handshake.
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The Lab People have been calibrating our pipettes for many years, and we’re very pleased with the service. They are very dependable and always willing to accommodate us if we have last minute scheduling issues. I like being able to get the cal certificates at the time of calibration..no waiting!- Nate O. Rockville, Md.